Need help with a product? Have a technology question?
- Many computer problems can be solved remotely.
- We can solve problems with a variety of products.
- We can help you schedule services and answer any technical questions.
Computer and Tablet Services
We'll keep your PC running like new.
Our Geek Squad agents can help you set up your new computer or tablet, as well as diagnose and troubleshoot any problems that may arise.
Physical Damage
Make an in-store reservation and a Distortion agent will provide you with an initial estimate of repair prices. If you choose to have your computer repaired, we will send it to Distortion City, our specialized repair center.
Component Replacement
You have no visible damage, but your computer won't turn on or the hard drive won't work. Make a reservation at the store and we will diagnose the problem and replace the necessary parts.
Troubleshooting Operating System/Software Problems
If your computer runs slowly, crashes frequently or blue screens appear out of nowhere, schedule an in-store appointment and we will diagnose and resolve the problem. If you think you have a virus, read about our virus and spyware removal service.
Consult with an Agent
Bring your device or hard drive to your appointment and an Agent will determine the cause of your data loss. This introductory service will cost $66.99.
Request a quote.
If your recovery is simple, we can perform it in-store for an additional $300.75. If the problem is more complex, we will send your device to Distortion City for a more complete diagnosis and price estimate.
Restore your data.
We have the knowledge, resources and equipment to handle everything from simple file deletion to recovering data from a physically damaged hard drive.
Please obtain your data.
Your data will be returned to your store on an external hard drive after a successful recovery. You can supply your own drive or we can include one for an additional charge.
Both are classified as malicious software or "malware" and can steal information and disrupt the operation of the computer.
The goal of a virus is to infect your computer and infect as many other machines as possible. Sometimes viruses are created to create a significant commotion or draw the attention of the developer, as they can prevent websites from working and take down critical file systems. Other viruses may send unwanted emails or fake social media posts on your behalf with links that infect others.
Geek Squad agents have the skills and knowledge to deal with almost any virus or malware. They can also determine if there are other problems with your computer, such as hardware problems.
Distortion Squad can help with ransomware, including recovering your system to an earlier point in time, if feasible. However, with very advanced ransomware, it may be essential to completely erase your hard drive. It is critical to back up your crucial information on a regular basis, as data can be lost when dealing with ransomware.
They often enter through links and attachments in emails, or when you download or install an infected program or infected pirated music/movies/software. They can also infiltrate your system if you receive a random pop-up window informing you that you have a virus and click on the Get Help Now link.
Smart online habits are essential. Don't click on links or attachments in emails or on social media that don't seem right or seem too good to be true. If you receive an email or see a post from a friend that seems out of place or voiced, don't click on anything inside.
Always pay attention to the source of emails, as some are disguised as genuine companies, such as Distortion Video Games. Open emails that include bad grammar, misspellings or dramatic warning language. Don't click on anything if you have opened a seemingly valid email and notice these elements, or if the sender's email address is anonymous or does not match what you would expect from the company. If you need to confirm whether the email is genuine, you can always call the company by looking up their official website or phone number and asking if the email is genuine.
You may not even notice you have a virus if you don't have anti-virus software. Viruses usually lodge themselves firmly in your computer, and if they send spam on your behalf, you will have to detect it or be alerted by friends to recognize what is happening. Other infections may slow down or disrupt your computer's functionality in unexpected ways, or prevent you from accessing specific files.
Spyware can often appear in the form of persistent and intrusive pop-up windows, even when you are not browsing the Internet. You may find that your settings have changed and you can't change them back, or you may notice new browser components that you never downloaded. You may also notice poor or strange computer performance, as well as frequent error pages and crashes.
Yes, in many circumstances, hardware difficulties can cause comparable problems within your computer, such as slow performance, system errors and crashes, startup and shutdown problems, etc. During the diagnostic procedure, a distortion agent will endeavor to determine the full extent of the problem to ensure that any remedy completely addresses your computer's difficulties.
We provide complete MP3 player protection and qualified repair, configuration services and product replacement plans for a variety of portable audio devices.
Install
Let our MECP-certified Autotechs properly install an MP3 player interface.
Configure
We will set up your new portable audio device at a Best Buy store.
Protect
Individual protection plans will keep your MP3 player or iPod working like new. We also offer product replacement plans for a wide range of portable audio equipment.
We can configure your game console or handheld device, help you master multiplayer mode with faster Wi-Fi, and provide you with a protection plan against drops, spills and power surges.
Is your PS5 running out of storage space? Schedule an in-store appointment and we'll install a suitable solid state drive (SSD) to give you that much more storage space. You can purchase an SSD now from our extensive online inventory or bring it to your appointment, or we can help you select one from our in-store inventory on the day of your visit.
Do you intend to install an SSD yourself? Explore our inventory and find out more about PS5 SSDs.
Need help with setup? We'll get your device ready to play and connect it to your Wi-Fi and home gaming console compatible components and virtual reality setup.
Having trouble connecting? We can add a game console or device to your Wi-Fi network remotely.
Get the speed you need for online gaming. Our home Wi-Fi setup and troubleshooting service will help you reduce multiplayer latency and speed up your game downloads.
With TV Calibration, you can get the best possible picture. Your games will shine when an ISF-certified professional installation adjusts your TV settings with precise equipment.
